The whole concept of the casino is otherwise pretty dated. Most new customers are likely to be deterred by the compulsion to download and various other restrictions.
- Cosmo Casino holds EU License
- No live games
- Access to games only after registration and download of the software
Cosmo Casino is a member of the Casino Rewards Group and as such it only offers software from Microgaming. It is not a newcomer to the market but rather belongs to the old hands.
It is certainly questionable whether it is in the interest of modern customer interest to have only one software provider, but if you like Microgaming games, you will certainly like it here.
But…What is certainly bothersome is the fact that you really can’t play games without first logging in AND downloading the software. For many players, this is really a major disadvantage these days, as it is becoming increasingly important to play games on the go without having to download the software to the computer or an app on your mobile device.
In addition, the software is only available for Windows users.
Note: The casino advertises that there are after all games that cannot be found in any other online casino in the world. In any case, it offers a nice gaming experience and gives online gaming a different approach.
You can check the best online casinos reviewed by our BetandSlots experts!
Play Cosmo Casino games and online slots
Microgaming operated. So if you are a fan of these games (and honestly, who is not?) you will feel at home here.
There are many video slots, progressive jackpot games and table games where you can relax. So let’s take a look at what the offer has in store:
Popular games: Mega Moolah, King Cashalot, Caribbean Draw Poker, Roulette Royale, Triple Sevens, Fruit Fiesta, Jackpot Deuces, Lots A Loot, Wow Pot, Progressive Cyberstud, Treasure Nile, Cash Splash, Supajax, Tunzamunni, Poker Ride ..
Cosmo Casino mobile app
Of course, the site gives the impression that it is even easier to use than its desktop counterpart. We especially like the open design, but when we get to the actual gaming …
Casino games on the phone… it gets rather dark. You can’t even access the game lobby if you don’t have an account and you don’t even know which games are offered. It’s not cool at all.
VIP and loyalty program
As is usual with all casinos in the Casino Rewards group, there is a VIP program. As soon as you make your first deposit, and start playing you collect points that move you up on the status ladder. Each level has its own exclusive advantages.
If new customers register at Cosmo Casino and make a deposit of at least ten euros, they can activate 150 opportunities with millions of winnings in store. Because these deposit bonus chances are 150 free spins for the slot with progressive jackpot Mega Moolah. Each of these free spins is worth € 0.25.
To activate the casino bonus you have to make a deposit of at least ten euros. A bonus code does not have to be entered. There is a 100% bonus for the second deposit so that new customers can activate two offers. There are regular promotions for existing customers.
The bonus conditions from the free spins are customer-friendly and fair (30x). The disadvantage is that the bonus is only valid for seven days.
It looks different from the match bonus because here the required turnover of the bonus money is 60 days. This is a requirement that will put some beginners in front of a high hurdle.
Customer support and service
The highlight of our Cosmo Casino review is customer support, because it is available 24 hours a day, seven days a week. The employees always answered our test inquiries in a friendly and polite manner. Contact is possible via live chat or via email.
We recommend Live Chat for a quick response. This can also be done through the Cosmo Casino mobile app. If, on the other hand, you need to attach a file, we recommend using the email. Our written request got a quick response so that we did not have to wait long to solve our problem.
If you don’t want to contact support, but would rather help yourself, you will find a lot of questions with the right answers in the FAQ section. The FAQ area has various sub-items.
For example, “How to get started” answers the questions: How do I start the casino software? What are the recommended system requirements? How do I download the free software? What does the installation process include after downloading? And many other things.
Other topics include “login and registration”, “bank”, “loyalty program”, “casino games” and “further questions”. There are also German-speaking employees, which is far from standard and therefore ensures a very good Cosmo Casino rating in the test criterion of customer support.
Security and safety
According to our Cosmo Casino experience, this provider is a reputable and secure casino. Our Cosmo Casino test showed that the provider is licensed and regulated by the Malta Gaming Authority. This ensures that the Cosmo Casino payouts safe.
In addition, customer funds are separate from business accounts. The random number generator is also subject to regular controls. Apollo Entertainment Limited is licensed with registered address Sir Temi Zammit Avenue 8 Villa Seminia XBX 1011 Ta ‘ Xbiex Malta and manages Cosmo Casino. A real money casino holds license from Malta gambling commission which gives the operator a high status.
This ensures, for example, that the casino complies with European laws and also cares about responsible gambling. If there are any abnormalities, the license will be withdrawn immediately.
According to our Cosmo Casino experience, the operator also places great emphasis on data security. Because not only with a deposit or Cosmo Casino withdrawal but also with all other data transmissions are encrypted.
The casino uses SSL encryption for this. The SSL protocol has become the standard in online banking and is very secure. Another indication that the casino is secure can also be seen in the fact that Cosmo Casino is a member of the Interactive Gaming Council.
Accordingly, it adheres to the IGC guidelines, so that there is a fair playing environment. The random number generator is also regularly checked by an independent authority and the test results are published on the website. Therefore, we can rate here for an excellent Cosmo Casino rating.
As much as we like to play cool Microgaming games, this is and remains the only real advantage of this offer. The whole concept of the casino is otherwise pretty dated. Most new customers are likely to be deterred by the compulsion to download and various other restrictions.